We want every child to love their toys. If something is wrong with your order, contact us within 7 days of delivery so we can help.
Eligible reasons
- Manufacturing defect or damage in transit
- Wrong item shipped versus what you ordered
- Missing pieces from a set (we will usually send the missing piece rather than a full return)
What we can't take back
- Toys that have been used, assembled, or damaged after delivery
- Items returned without their original packaging or missing parts
- Change-of-mind returns after the 7-day window has passed
How to start
- Message us on WhatsApp with your order reference within 7 days of delivery
- Attach clear photos of the item and packaging if there is damage or a wrong item
- We confirm the return and arrange a rider pickup in Karachi, or share the courier return address for other cities
- Once we receive and inspect the item, we send your replacement or refund
Exchanges
If the toy is fine but the age fit is wrong — say it turned out too simple for your child — message us within 7 days. Where the item is unused and in its original packaging we can usually exchange it for another product, with any price difference settled at delivery.
Refunds
For COD orders, refunds (when approved) are settled via bank transfer, JazzCash/EasyPaisa, or another mutually agreed method after we receive and inspect the return — usually within 3–5 working days of inspection.
Contact us for case-by-case questions.
Last updated July 2026. This page summarises our policy for shoppers; your order confirmation messages remain the record for any specific order.