We want every child to love their toys. If something is wrong with your order, contact us within 7 days of delivery so we can help.
Eligible reasons
- Manufacturing defect or damage in transit
- Wrong item shipped versus what you ordered
How to start
Message us on WhatsApp with your order reference and photos if applicable. We'll advise whether to arrange a pickup or drop-off in Karachi.
Refunds
For COD orders, refunds (when approved) are typically settled via bank transfer or mutually agreed method after we receive and inspect the return.
Contact us for case-by-case questions.
This summary does not constitute legal advice; finalize wording with your counsel before scaling nationally or exporting.